How we collect, use and protect your information, and the content we will and will not print.
Last updated · 22 October 2026
The Paper Chapter (“we”, “us”, “our”) is a publisher, distributor and wholesaler of books based on Anarkali Road, Lahore, Pakistan. We sell books online, source rare titles and offer print-on-demand in paperback and hardback, with delivery worldwide.
This policy explains what information we collect when you visit thepaperchapter.com, place an order or send us a file to print, how we use it, and the rules we follow about the content we print and publish. By using our website or services, you agree to this policy.
01Information we collect
We only collect what we need to serve you:
Contact details — your name, phone / WhatsApp number and email address.
Delivery details — billing and shipping address, city and country.
Order details — the books or printing services you order, quantities, prices and order history.
Account details — your username and password if you create an account (your password is stored encrypted; we cannot see it).
Files you send us — manuscripts, PDFs, cover designs and images you share for printing.
Payment proof — bank transfer screenshots or transaction IDs you send to confirm payment.
Messages — what you write to us on WhatsApp, by phone, email or through our website.
Basic technical data — browser type, device, pages visited and IP address, collected automatically to keep the site working and secure.
02How we use your information
To process, print, pack and deliver your orders.
To confirm payments and send order updates.
To reply to your questions, quotes and requests on WhatsApp, phone or email.
To source books you ask us to find.
To improve our website, books and services.
To prevent fraud and keep our website secure.
To send you news or offers — only if you have agreed to receive them. You can stop these at any time.
We never sell or rent your personal information to anyone.
03Your files & manuscripts
Your work is yours. Any manuscript, design or file you send us for printing is treated as confidential.
We use your files only to print your order and prepare it (for example page arrangement, page numbers or background removal).
We do not share, copy, resell or publish your files without your written permission.
We keep files only as long as needed for your order and possible reprints. You can ask us to delete them at any time.
04Content we do not print or publish
We respect every faith and every author’s rights. To protect our readers, our community and the creators of books, we have two firm rules:
Nothing against any religion
We do not print, publish or sell any book or material that is against Islam or any other religion, or that insults religious figures, beliefs or holy books.
Nothing without the rights
Many authors give the rights to their books to a specific publisher. We do not print or publish any book that we, or you, do not have the rights to.
When you send us a book or file to print, you confirm that you own it, or that you have permission from the author or rights holder to print it.
We may ask for proof, such as written permission from the author or publisher, before we start printing.
We also refuse content that spreads hate, is illegal in Pakistan, or harms others.
If an order breaks these rules, we may decline or cancel it. If you have already paid, we will refund the amount for any work not yet started.
Are you an author or publisher who believes a book on our website breaks your rights? Contact us on WhatsApp with the details and we will look into it and remove it if needed.
05Payments
Payments are made by bank transfer or other methods we agree with you on WhatsApp. We do not collect or store any card numbers or online banking passwords on our website. Payment screenshots and transaction IDs you send us are used only to confirm your payment.
06Sharing your information
We share only what is needed, and only with:
Courier and delivery partners — your name, phone number and address, so they can deliver your parcel.
Banks and payment providers — to confirm and process payments.
Website and hosting services — that help us run this website securely.
Authorities — only when the law requires it.
07Cookies
Our website uses small files called cookies to keep your cart, remember your login and understand how the site is used. You can turn cookies off in your browser settings, but some parts of the website, like the cart and checkout, may not work properly without them.
08Keeping your information safe
Our website uses a secure (SSL) connection, and we limit who in our team can see your details. No system on the internet is 100% secure, but we take reasonable steps to protect your information from loss, misuse or unauthorised access.
09Your choices
Ask us what personal information we hold about you.
Ask us to correct or update your details. You can also do this from My account.
Ask us to delete your information and files, unless we must keep some records, for example for completed orders.
Stop receiving news and offers at any time.
10Changes & contact
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
For any question about this policy or your information, contact us:
The Paper Chapter — Anarkali Road, Lahore, Pakistan
