At The Paper Chapter, we want you to love every book you receive from us. This Refund & Returns Policy explains when you can return a book, how refunds work and how to contact us if something is not right with your order.
We sell two kinds of books: books we print for you (print on demand, paperback or hardback) and ready books from our store (imported and other in-stock titles). Each has its own simple rules, explained below.
01Printed books (print on demand)
Every printed book is checked before it leaves us. If you still find a printing problem, you can return the book within 7 days of receiving it. This covers:
- Misprints — pages printed wrongly, out of order, cut off or upside down.
- Font or text problems — broken, missing or unreadable text caused by our printing.
- Ink problems — missing, faded or smudged ink on any page.
- Faulty pages — torn, blank, stuck, damaged or missing pages.
- Binding problems — loose pages, a broken spine or a badly fixed cover.
- Any other printing fault from our side.
Once we confirm the problem, we will reprint the book for you free of charge, or, if a reprint is not possible, give you a full refund for the faulty copies.
02What is not covered for printed books
Because every printed book is made to order, we cannot accept returns for:
- Mistakes that were already in the file you sent us, such as spelling, grammar, layout or image quality.
- Details you checked and approved before printing.
- Small colour differences between your screen and the printed book. Screens and paper show colours differently.
- A change of mind after the book has been printed.
- Damage caused after delivery, for example by water, misuse or wear and tear.
- Problems reported after the 7-day window.
03Ready books from our store
Ready books include imported books and other titles we have in stock.
- Read it and don’t want to keep it? You can sell the book back to us. We will take it back and return 50% of the price you paid for the book.
- The book must be complete, with all pages and the cover, and in good, readable condition. Books with missing pages or heavy writing, stains or damage cannot be taken back.
- Received a wrong or damaged book? Tell us within 7 days of delivery and we will replace it, or give you a full refund if a replacement is not available.
- Apart from the cases above, full refunds are not given on ready books after purchase.
04Cancelling an order
- Ready books: you can cancel for a full refund any time before your order is dispatched.
- Printed books: you can cancel for a full refund before printing starts. Once printing has started, the order cannot be cancelled because the book is made especially for you.
- To cancel, message us on WhatsApp with your order number as soon as possible.
05How to request a return
- Step 1: Message us on WhatsApp (+92 320 0480063) with your order number.
- Step 2: Send clear photos or a short video showing the problem or the condition of the book.
- Step 3: Our team will check and confirm your return, usually within 1–2 working days.
- Step 4: We will guide you on how to send the book back, or arrange a pickup where available.
Please keep the book, its packaging and your order details until your return is complete. Do not send a book back before we confirm the return.
06Return delivery charges
- If the problem is our mistake (a printing fault, or a wrong or damaged book), we cover the return and re-delivery charges.
- For 50% buy-back returns of ready books, the return delivery cost is paid by the customer. You can also drop the book at our shop on Anarkali Road, Lahore.
- Original delivery charges are not refundable, unless the return is due to our mistake.
07How and when you get your refund
- Once we receive and check the returned book, we will confirm your refund on WhatsApp.
- Refunds are sent by bank transfer to the account you share with us, or by another method we agree on with you.
- Refunds are usually sent within 3–7 working days after we confirm the return. Your bank may take a little longer to show it.
- For a reprint or replacement, we send your new book as soon as it is ready.
08International orders
The same rules apply to orders delivered outside Pakistan. Because international shipping is costly, please contact us first. In many cases, for printing faults, we can solve the problem with photos or a video, without the book being sent back. Customs duties and taxes paid in your country are not refundable.
Last updated: 22 October 2026
